In Spencer Johnson's bestseller "Who Moved My Cheese?," two mice
and two human personalities, or "littlepeople," each deal
differently with the challenge of finding new "cheese" or
livelihoods in changing times.
We can identify parts of ourselves in Johnson's characters.
Sniff, fueled by strong instinct, sniffs out change early, easily
moving to the next cheese station. Scurry lives up to his name and
puts his nervous energy to work. Hem is the king of denial because
he resists change. Haw moves at opportune moments, just when he sees
that change leads to something better.
In today's craggy roads of foraging for cheese, passion and a
fearless attitude are prerequisites for survival. No longer can just
a good idea at the right time and place make it, or those that have
ample funding, as evidenced in the recent dot.com and economic
buildup. The boon was flush with all-too-busy Scurries and Hems
rushing about to claim the only cheese they knew. Some were
motivated by the hype of technology and potential prosperity but
lacked vision. Others saw tangible cheese in the distance, but
rushed to the field too late.
When signs of the bust emerged a couple of years ago, wise cheese
seekers, like Sniff and Haw, weren't so surprised. With an eye on
fresh cheese, the bigger, bolder or more innovative enterprises of
these folks gobbled up the Scurry and Hem Cos. who failed to notice
the big picture because they were too busy procuring their
beyond-freshness-date cheese.
In these hardscrabble times, launching a business demands a
watchful eye on new cheese. Passion and the desire to do something
differently can give an organization the momentum it needs to be a
changemaker and master cheese seeker.
During the last recession in 1991, the desire for fresh cheese
propelled Al Meehan and Bob Masters to launch Eagan-based freight
forwarder Manna Freight Systems. Manna arranges freight
transportation on carriers such as Northwest Airlines and FedEx.
Meehan and Masters are passionate about transportation. They were
also innovative in greatly automating how shipment data moves, while
providing unsurpassed customer service.
Manna has thrived over the years but not always to plan. The
ravages of 9/11 and problems associated with airline security
ignited Masters' passion about freight security. The recognized
threat of terrorism puts the nation's transportation sector at high
risk, casting seeds for momentous change that may take decades to
pan out across all transportation modes.
Driven by this problem, Manna devised a system for examining and
x-raying air freight, and recently launched a new business around
the concept. Despite government bureaucracy and resistance to
establish processes for freight security by various airfreight
industry groups, Manna expects to take a leadership position when
and if inspections are nationally mandated for air cargo. Groups
that have expressed interest in Manna's freight security business
include the Transportation Security Administration, a government
agency formed immediately after 9/11.
Manna found new cheese to pursue — cargo security — before its
mainstay cheese — movement of cargo — got stale. Its cheese entails
how freight is moved, especially on passenger airlines. The threat
of stale or no cheese is real for Manna because its primary cheese
is endangered by the grave backdrop of developing national and
global security initiatives to prevent terrorism that could ban
cargo movements on passenger aircraft. Manna's business is also
susceptible to the slumping economy and fierce competition.
The late Sam Walton, creator of Wal-Mart, the world's largest
retailer, formulated a whopper of a better mousetrap. Low on funds
and wanting to boost profits, Walton was frustrated in the 1940s as
a Ben Franklin variety store franchisee. Offering lower prices to
the consumer was the way to increase inventory turns and drive
revenue. Walton figured he'd reduce his capital outlay if he cut out
middlemen and wholesalers.
That concept of stellar supply chain management lies in the solid
financial results Wal-Mart reaps today. Walton knew the value of
hanging onto old cheese while securing new cheese. He kept his
franchisee business for many years as he developed Wal-Mart.
Both companies show incubating an idea helps before you jettison
your old cheese. Similarly, author Spencer Johnson said in a recent
interview that he developed the idea for "Who Moved My Cheese?" more
than 20 years ago but wanted to see if he could live out the story
before he presented it to the world. His characters, Sniff and Haw,
with a little bit of Scurry, reveal that it takes passion and
perseverance to discover your new cheese.